Terms of Service

You accept these Terms when you (a) indicate acceptance where prompted, (b) create an optional account, or (c) access or use any part of the Service. If you do not agree, do not use the Service. You may use much of Auragem pseudonymously, identified only by a random identifier and without an account; you may optionally create an account (email + password) for cross-device access, and you are responsible for keeping your credentials confidential. Our Privacy Policy and any referenced policies are part of these Terms.

You must be at least 14 years old to use Auragem. Auragem is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. When you start, you affirm your age on your own device; the app records only whether you are 14 or older, and your birth date never leaves your device. This is a self-affirmation, not identity or document verification — its limits are described candidly in our Privacy Policy. The True North tier is intended for adults (18+); we rely on the on-device age affirmation and completion of payment as proportionate signals of adulthood, not on formal verification. If you are a parent or guardian and believe a child under 13 gave us information, contact contato@auragem.com.br and we will act promptly to delete it.

Auragem is made for fun and self-reflection. You take a selfie (read on your own device) and answer a few questions, and Auragem shows you an "aura color" and a playful, AI-written reading; the paid experience adds a deeper written portrait. Think of it as a mirror to think with.

What Auragem is not. Your reading is not a prediction of your future, a diagnosis, a personality test, a health assessment, or professional advice of any kind. In particular, nothing in Auragem is, or should be treated as, medical, mental-health, psychological, therapeutic, legal, or financial advice, and it is not a substitute for a qualified professional who can consider your actual situation. Please don't make important decisions based on it. Readings are generated by AI and are creative and interpretive by nature — they are not statements of fact about you and are not verified or scientifically validated. The same answers on a different day may produce a different reading; that's part of the play, not a defect. By using Auragem you agree to use it for entertainment and reflection, not as professional advice or a basis for significant decisions.

We never pretend a machine's writing is a human's. The text of your reading and portrait is written by artificial-intelligence models (provided by Anthropic) from the answers you give — the words are synthetic, composed by software, not drawn from any factual record about you. Your aura color is derived from the dominant color of your selfie, computed on your device. Because it's generated from your own inputs it will often feel personal, but it is a creative interpretation, not a finding or a fact. Auragem makes no automated decisions producing legal or similarly significant effects about you — it does not score you, determine your eligibility for anything, or decide anything about your rights or access. It writes you a reading. That's all it does.

We'll say this plainly, and with care. Auragem is a small, playful thing — it is not therapy, not counseling, and not a substitute for care from a real person who can help you.

If you are in crisis or thinking about harming yourself, please reach out now. In the United States, call or text 988 to reach the 988 Suicide & Crisis Lifeline, 24/7 — free and confidential. If you or someone else is in immediate danger, call 911 or go to your nearest emergency room.

When you share a short note (a "vent"), we look at that text for signs you might be going through something hard, so we can gently surface resources like these. This is an automated safety gesture — it is not a clinical assessment or diagnosis, and it is not monitored by a human in real time. Please never rely on Auragem to notice a crisis or get you help; reach out to the resources above or a trusted professional. You deserve real care.

Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service, and to view and (where a feature allows) share the reading and shareable cards generated for you, solely for your own personal, non-commercial entertainment and self-reflection. You may not use the Service or its content commercially; resell, rent, or sublicense it; or use it in any way not permitted by these Terms or that violates the law. We reserve all rights not expressly granted, may change or discontinue features at any time, and this license ends automatically if you breach these Terms.

Your content — your quiz answers, any optional free-text, and the color value derived from your selfie that you submit. As between you and us, you keep all rights you hold in your content; we don't claim ownership. Your selfie is processed on your device and the image is never uploaded to or stored by us — only a color value is. You are responsible for using only your own image (or one you have permission to use).

You grant us a worldwide, non-exclusive, royalty-free, limited license (sublicensable only to our service providers acting for us) to host, store, process, and display your content solely to operate and secure the Service and to generate, deliver, and store your reading, deeper reading, True North content, and shareable cards as you direct. The individualized reading we generate for you is yours to view and share for personal, non-commercial use; your right to use it does not transfer any rights in our underlying system, text, models, or design.

Encounter. If you open an Encounter, people you invite submit perceptions of you. You may invite only people you have a genuine relationship with and a reasonable basis to contact, and you may not use anyone's participation without their consent. Those submissions are their content, not yours; your ability to view results within the Service does not let you export, republish, or misuse another person's submission outside the intended experience. We are not responsible for the accuracy or tone of perceptions others submit.

Our intellectual property. The Auragem name, logos, brand, software, engine, the "aura" system, prompts, models, system text, designs, and overall look and feel are owned by us or our licensors. Except for the limited licenses above, nothing here grants you rights in them; don't use our trademarks or materials without our written permission. Feedback you send us may be used freely, without obligation to you. You represent that you have all rights needed to submit your content and grant these licenses.

You agree not to, and not to attempt to or help others to:

• upload or process any image other than your own, unless you have the express permission of every identifiable person in it;
• upload others' images or personal information without authorization; or submit content that is illegal, fraudulent, defamatory, obscene, harassing, hateful, threatening, or privacy-invading;
• submit content that infringes anyone's intellectual-property, privacy, or publicity rights, or that depicts, sexualizes, or endangers minors;
• invite anyone to, or use anyone's participation in, an Encounter without their consent, or use it to harass, surveil, impersonate, or profile another person;
• scrape, crawl, or use bots/automation to access or extract data, except as we expressly permit;
• reverse-engineer, decompile, or disassemble the Service, or attempt to derive its source code, models, or prompts, except where this restriction is prohibited by law;
• copy, modify, mirror, frame, or redistribute the Service or its materials; or use the Service to build, train, or improve any competing product, dataset, or model;
• circumvent or interfere with any usage limits, paywalls, security, or access controls, gain unauthorized access, or introduce malware or conduct denial-of-service or load/penetration testing without our written authorization; or
• misrepresent your identity, or use the Service for any unlawful, deceptive, or fraudulent purpose.

We may investigate and act on suspected violations (including removing content and suspending access). We are not obligated to monitor the Service, but we may.

You are responsible for your content and anything you cause to be submitted (including Encounter invitations). We provide a free reporting channel — email contato@auragem.com.br with enough detail to identify the content or conduct (the reading, card, or Encounter involved, and why it violates these Terms). We may remove or disable content, restrict features, or suspend access in our reasonable discretion, with or without prior notice.

Copyright (DMCA). We respond to notices of alleged copyright infringement under 17 U.S.C. § 512. Send a written notice to our designated agent with: your signature; identification of the work and of the allegedly infringing material (with enough detail to locate it); your contact information; a good-faith-belief statement; and a statement, under penalty of perjury, that the information is accurate and you are authorized to act. A counter-notice may be submitted with the elements § 512(g) requires. We disable or terminate access for repeat infringers in appropriate cases.
Designated agent: ALC Intermediação e Representação Ltda. (CNPJ 66.279.691/0001-12), Brasília, Brazil — attn: Copyright Agent — contato@auragem.com.br.

We keep this simple and honest.

• A free preview, always. The free preview shows your aura color and one mirror-phrase — no card required. You always see the exact price, in U.S. dollars, before you buy, and nothing unlocks until your payment is confirmed.
• Your full reading — US$14.99. A one-time charge. Pay once, and your full reading unlocks.
• True North — US$79.00 for 12 months. A one-time payment that unlocks all-access to Auragem for twelve months (the Living Mirror, unlimited Encounters, your Book/archive, and talking with the Council). It is not a subscription: no auto-renewal, no recurring charge. When the twelve months end, access simply ends unless you choose to pay again. We may send a courtesy email reminder near expiry — a reminder is never a charge. You can gift True North through a link; the twelve months begin when the recipient redeems. True North is intended for adults (18+).
• Encounter / Aura for Two — US$7.99. A one-time charge for the relational reading built from your circle's real responses.
• No subscription. No auto-renewal. No recurring charges. Everything you buy is a single, one-time charge — there is nothing recurring, and we will never charge your card again on our own. Any purchase is a deliberate, affirmative choice you make each time. We may also offer additional one-time features from time to time; the exact price of each is always shown before you buy.
• We never see your card. Card payments are processed by Stripe via its secure hosted checkout under the PCI-DSS standard; Auragem never sees, receives, or stores your card number. Your use of Stripe's checkout is also subject to Stripe's terms and privacy policy.
• Taxes. Prices are in U.S. dollars; any applicable taxes are shown at checkout where required.

We want you to feel good about buying from Auragem — and if you don't, we'll make it right without a hassle. If you're not happy with a purchase, email contato@auragem.com.br within 14 days of your purchase and we'll refund you — no forms, no hoops, no "why?" required. This covers any purchase you make. We refund to your original payment method, and Stripe handles the return of funds. If you bought something as a gift, a refund is available within the same window as long as the recipient hasn't already redeemed it; once redeemed, reach out and we'll do our best to help. We'd honestly rather give your money back than have you feel stuck with something you didn't love.

The Service is provided "AS IS" and "AS AVAILABLE," with all faults and without warranties of any kind, to the maximum extent permitted by applicable law. To that extent, we, our affiliates, and our licensors and service providers disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that it will meet your expectations. As described in §3, the Service is entertainment and its readings are not advice of any kind. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

To the maximum extent permitted by applicable law: in no event will we, our affiliates, or our officers, directors, employees, agents, licensors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Service, on any theory, even if advised of the possibility. Our total aggregate liability for all claims will not exceed the greater of (i) the amounts you actually paid us in the twelve (12) months before the event giving rise to the claim, or (ii) US$100. These limits apply even if a limited remedy fails of its essential purpose and reflect a reasonable allocation of risk. Nothing here excludes liability that cannot be excluded under applicable law (such as for fraud or for death or personal injury caused by negligence); where a jurisdiction does not allow certain limitations, our liability is limited to the minimum extent permitted.

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless us, our affiliates, and our officers, directors, employees, agents, licensors, and service providers from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Service; your content or content you cause to be submitted; your invitation to, or use of, an Encounter (including using anyone's participation without consent); your breach of these Terms; or your violation of any law or third-party right. We may assume the exclusive defense of any such matter at our expense, and you will cooperate. This section survives termination.

Please read this carefully. It requires individual arbitration of most disputes instead of court or jury trials, and waives class actions. You may opt out within 30 days (§15.7).

15.1 Agreement to arbitrate. You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration, not in court, except as stated here. This is meant to be broadly interpreted and includes claims in contract, tort, statute, or otherwise, and claims that arose before you accepted these Terms. Exceptions: either party may bring an individual small-claims action, or seek temporary injunctive relief for intellectual-property or unauthorized-access matters, in court.

15.2 Informal resolution first. Before starting arbitration, the parties will try to resolve the Dispute informally for at least 60 days after a written Notice of Dispute (with your name, contact information, a description, and the relief sought) is sent to contato@auragem.com.br. This is a condition precedent to arbitration; limitations periods are tolled while the parties comply.

15.3 Rules and provider. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (the "Rules"), as modified here, before a single neutral arbitrator. If AAA is unavailable, the parties will choose a comparable provider (or a court may appoint one). Any in-person hearing will be in the U.S. county where you reside, subject to the Rules, which also allow telephonic/video appearances and document-only resolution of smaller claims. The arbitrator applies the governing law in §16 and may award any individual relief a court could; the award is final and may be entered as a judgment.

15.4 Class-action and class-arbitration waiver. You and we may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding. If this waiver is found unenforceable as to a claim or request for relief, that claim or request will be severed to court, and the rest will proceed in arbitration.

15.5 Jury-trial waiver. To the maximum extent permitted by law, you and we waive any right to a jury trial and to litigate in court, except for the small-claims and injunctive-relief exceptions above.

15.6 Mass filings. If 25 or more similar demands are asserted with coordinated counsel, they will be administered in staged batches (of up to 50 claimants), each before a single arbitrator, with an initial bellwether set before later batches or their fees proceed, applying common results to promote efficient, consistent resolution; limitations periods are tolled for demands awaiting their batch.

15.7 Your right to opt out. You may opt out of this §15 within 30 days after you first accept these Terms by emailing contato@auragem.com.br stating that you opt out of arbitration and including your name and the identifier or account email you use. Opting out affects nothing else in these Terms.

15.8 Delegation and severability. Threshold questions of interpretation, applicability, and enforceability of this arbitration agreement are for the arbitrator — except that the enforceability of the class-waiver (§15.4) and disputes over the mass-filing batching (§15.6) are for a court. If any part of §15 (other than §15.4) is unenforceable, it is severed and the rest continues. This section survives termination.

These Terms and any Dispute are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules, and — because this involves interstate and international commerce — by the Federal Arbitration Act as to §15, except that mandatory consumer-protection laws of your state or country of residence that cannot be waived continue to apply to the extent they give you protections that cannot be contracted away. Subject to §15, any claim not in arbitration will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction, except where a non-waivable right lets you sue in your home jurisdiction. We are based in Brazil and operate the Service from Brazil; we make no representation that the Service is appropriate or available everywhere, and if you use it you are responsible for compliance with your local law.

Termination. You may stop using the Service anytime, and (if you have an account) delete it. We may suspend, restrict, or terminate access at any time, including if we reasonably believe you violated these Terms. On termination the license in §6 ends; provisions that should survive (including §§7, 12, 13, 14, 15, 16, and 17) survive.

Changes. We may update these Terms; for material changes we'll give reasonable notice (a new "Last updated" date and, where appropriate, an in-app notice or email to account holders), and your continued use after they take effect is acceptance. Changes to §15 apply only prospectively; you may reject a §15 change within 30 days, in which case the last version you accepted governs.

Miscellaneous. If any provision is unenforceable, it is limited or severed and the rest stays in effect. You may not assign these Terms without our consent; we may assign them (including in a merger or sale). These Terms, with the Privacy Policy and any supplemental terms, are the entire agreement about the Service. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures beyond our reasonable control (force majeure). Electronic notices satisfy any writing requirement. You represent you are not on any applicable sanctions/denied-party list and will not use the Service in violation of export or sanctions laws.

Contact / notices: ALC Intermediação e Representação Ltda. (CNPJ 66.279.691/0001-12), Brasília, Brazil — contato@auragem.com.br.